Every message reaches the team that builds Quantify. Pick whichever route suits you — there is no ticket portal to sign up for.
Ways to reach us
Email — support@quantifyhq.com
Best for anything with detail: screenshots, spreadsheets, or a report that looks wrong. No account required.
Live chat
The chat launcher sits in the bottom-right corner of every Help Center page. If it does not appear, a browser extension or network policy may be blocking it — email works just as well.
What to include
Giving us these up front usually saves a round trip:
Your Jira site URL — for example, yourcompany.atlassian.net. This tells us which instance to look at.
Who is affected — one person, a team, or everyone.
The dates involved — the reporting period, or the specific days that look wrong.
What you expected, and what you saw — a screenshot or an exported report is ideal.
Issue keys, if the question is about particular work items.
Security, privacy and compliance
Security and vulnerability reports: security@quantifyhq.com
Privacy and data requests: privacy@quantifyhq.com